Next will merge insight and creativity with innovation and emerging technology to create new customer experiences and unlock opportunities for brands and businesses.
TBWA\Raad announced the official launch of Next, a creative-led innovation consultancy designed to shape the future of brand experiences today.
Powered by TBWA - The Disruption Company - which has been named on Fast Company’s list of most innovative companies in the world for the fourth consecutive year in 2022, Next connects emerging tech with a deep understanding of culture and brands to disrupt the traditional approaches to customer experience thinking and unlock business and brand opportunities.
The shift to Web 3.0 with the growth of technologies like the metaverse, gaming, AR, or NFTs, requires brands to play into unknown territories and businesses need guidance to move beyond the buzzwords and be truly impactful in those new spaces.
In a survey commissioned by Next across the UAE and Saudi Arabia, it was revealed that despite a near-universal interest in technology (96.7%) and over half of consumers passionate about innovations such as the metaverse, brands are still falling short in terms of using technology to enhance their customers’ experiences. The research also revealed that 88% of consumers will spend more money for a great experience and 92% will choose a brand that they feel surprises and delights them, sending a clear message that brands need to do more.
Next aims to be an antidote to incrementalism, where the innovation pipeline is built entirely to deliver on specific business and brand challenges, channeled through a collaborative process that is powered by an ecosystem of tech and business experts, creative leaders, and strategists.
To unlock all those opportunities for brands, Next offers different modules:
Reda Raad, Chief Executive Officer at TBWA\RAAD, said in a statement, “We are at a time where there is a real opportunity to lead from the region in developing the next generation of brand experiences. With Next, we are merging our deep expertise in culture with a strategic way of looking at technological change. This allows us to identify innovation opportunities for clients that generate business growth and take customer engagement to the next level. We are truly excited to bring Next to the Middle East, a region that has proven again and again its capacity to champion innovation and captivate the world with unforgettable experiences.”
Jennifer Fischer, Chief Innovation Officer heading Next at TBWA\RAAD, added, “Today more than ever, brands need to step up their game. Consumers in the MENA region are tech-savvy and are hungry for what’s next – brands must make innovation more than a buzzword and ensure it drives business growth and real value to customers. To do this, technology is not enough. People need impactful experiences that are in sync with culture, tap into emotions and use creativity and storytelling to become memorable and meaningful. Next offers this and more. What we want to achieve for our clients is to help them create more and more moments when their customers can fall in love with their brand, unlocking brand love, loyalty, and of course business growth.”
On March 31, over 150 guests from company executives, journalists, influencers, and tech partners were taken on a multisensory journey into the future at Next’s official launch event held at “Infinity Des Lumières”, which offered a glimpse into the world of Next through an NFT art exhibition, a trip into the metaverse, extended reality experiences, an immersive ride into the future with AI poetry, a dive into the latest shifts impacting our world and many other disruptive experiences.
Note: All data is taken from a survey conducted by Hall & Partners in March 2022 with 1,000 participants across the UAE and KSA.