Customer Experience - Communicate Online
Customer Experience

Fill Consumer’s Heart with Experiences, Not Things.

Today’s consumer wants great experiences with brands at every step of their journey. By understanding how everything comes together, using technology smartly, and keeping customers at…

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New Research Reveals a Rapid Adoption in Conversational Channels in the Middle East

Research by Infobip shows that the telecommunication sector saw the highest growth in the adoption of conversational channels (89%), followed by the media and entertainment sector (53%), and…

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Hussein Dajani Recognized as Top 50 Customer Experience Influencer in 2024

Hussein Dajani, Ex-Partner, and Chief Marketing Officer at Deloitte Digital Middle East, has been named one of the Top 50 Customer Experience Influencers of 2024 by…

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AI Has the Potential to Redefine the Customer Experience, but Challenges Remain

A panel of international experts discussed the opportunities and challenges that AI can bring to a range of business sectors.

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Branded

Ariel drives 30% sales growth with Amazon Now campaign in UAE

By Communicate Staff

Spotify gives artists power to block misattributed tracks in new beta feature

By Communicate Staff

IKEA turns store strolls into rewarding steps

By Communicate Staff

TOD gears up for FIFA World Cup 2026 streaming across MENA

By Communicate Staff
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GELLIFY Middle East Launches ‘Luxury Tech CX Observatory’ in Dubai

The observatory will serve as a collaborative environment where luxury brands can access resources, learn from industry experts, and engage with innovative startups

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ServiceNow Survey Reveals UAE Consumer Expectations to Build an Ideal Customer Experience

UAE consumers rank healthcare (45%) and government services (38%) as top sectors when it comes to providing the best customer experience.

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Sprinklr Launches AI+, A New Offering Unifying Sprinklr’s Proprietary AI with OpenAI’s Generative AI

  Sprinklr’s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250…

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Building Blocks of an Effective Customer Experience Strategy

Global Chief Experience Officer at Ipsos, Helen Wilson discusses with the Communicate the foundational elements of a CX strategy that can help brands build a relationship…

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“Stop Selling, Start Listening.” Enhancing CX in a Digitally Transforming Age

VMLY&R’s Chief Experience Officer, Karen Boswell walks Communicate through the ever-evolving expectations of consumers in a digital age. Find out what it is that brands need…

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Intelligence Report: 62% Companies are Renewing their Long-Term CX Strategy

Brands in the Middle East are ready to bolster digital CX capabilities, 74% of them are set to invest above USD 200K finds the latest intelligence report which…

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WebEngage Report: 12-10PM is Highest-Conversion-Rate Time Slot Across the MENA Region

Retention SaaS leader WebEngage’s Trends & Insights Report 2022, named Cross Channel User Engagement – A Winner’s Playbook, sheds light on some of the best-kept secrets…

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TBWARaad Launches Creative-Led Innovation Consultancy Next

Next will merge insight and creativity with innovation and emerging technology to create new customer experiences and unlock opportunities for brands and businesses.

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Demystifying Deep Linking to Unlock the Path to Seamless Customer Journeys

By Samer Saad, Regional Manager for the Middle East at AppsFlyer

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