Salesforce has launched Agentforce Help Agent, a prebuilt autonomous AI customer service agent that can be deployed in minutes across voice, web, customer portals and messaging channels, while introducing a pay-per-resolution pricing model that charges customers only when the AI successfully resolves an issue.
Built on the Agentforce 360 Platform, the Help Agent is designed to automate customer support from day one with guided setup, built-in workflows and automatic grounding on Salesforce Knowledge. The agent can answer customer questions, manage cases and perform tasks such as appointment scheduling and order management.
Salesforce said the technology has already been proven on its own support platform, where Agentforce has handled 4.3 million inquiries and resolved 70% of them.
Under the new pricing model, organizations pay only when the Help Agent autonomously resolves an issue from start to finish. If a customer requests a human agent or provides negative feedback, there is no charge.
“The promise of AI agents in customer service isn’t just about answering questions faster; it’s about resolving issues completely, across any channel, the first time and every time,” said Kishan Chetan, EVP and GM of Agentforce Service at Salesforce.
“Agentforce Help Agent leverages nearly two years of real-world learnings. Built on our deeply unified, secure-by-design platform, it delivers a personalized, proactive omni-channel experience that is even easier to set up. And with our pay-per-resolution pricing, our success is directly tied to our customers’ success.”
Early users welcomed the launch.
“PenFed is building toward a future where every member gets fast, self-driven and personalized service at scale, and Agentforce is making that real,” said Nicole LaCamp, SVP of Platform Strategy and Engineering at PenFed Credit Union.
“We’re excited about where Salesforce is headed with easier setup and outcomes-based pricing, because this kind of model means we only win when our members win.”
Salesforce also announced that it has signed a definitive agreement to acquire Fin, an AI customer service platform for small and medium-sized businesses, to expand deployment options for autonomous service agents. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027, subject to regulatory approvals.
Agentforce Help Agent and its pay-per-resolution pricing became generally available in July 2026.
