Customer Experience - Communicate Online
Customer Experience

Fill Consumer’s Heart with Experiences, Not Things.

Today’s consumer wants great experiences with brands at every step of their journey. By understanding how everything comes together, using technology smartly, and keeping customers at…

NEWS

New Research Reveals a Rapid Adoption in Conversational Channels in the Middle East

Research by Infobip shows that the telecommunication sector saw the highest growth in the adoption of conversational channels (89%), followed by the media and entertainment sector (53%), and…

NEWS

Hussein Dajani Recognized as Top 50 Customer Experience Influencer in 2024

Hussein Dajani, Ex-Partner, and Chief Marketing Officer at Deloitte Digital Middle East, has been named one of the Top 50 Customer Experience Influencers of 2024 by…

NEWS

AI Has the Potential to Redefine the Customer Experience, but Challenges Remain

A panel of international experts discussed the opportunities and challenges that AI can bring to a range of business sectors.

NEWS
Branded

From Homepage to Doorstep: How Lenovo’s Omnichannel Campaign with Amazon Ads Drove Success During Peak Shopping Season

By Communicate Staff

Transparency in the storm: How the GCC managed crisis communication

By Hoda Rizk

Ounass expands into physical retail activations with Stage

By Communicate Staff

Aramco remains Middle East’s sole entrant in Kantar BrandZ global top 100

By Communicate Staff
+

GELLIFY Middle East Launches ‘Luxury Tech CX Observatory’ in Dubai

The observatory will serve as a collaborative environment where luxury brands can access resources, learn from industry experts, and engage with innovative startups

NEWS

ServiceNow Survey Reveals UAE Consumer Expectations to Build an Ideal Customer Experience

UAE consumers rank healthcare (45%) and government services (38%) as top sectors when it comes to providing the best customer experience.

NEWS

Sprinklr Launches AI+, A New Offering Unifying Sprinklr’s Proprietary AI with OpenAI’s Generative AI

  Sprinklr’s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250…

NEWS

Building Blocks of an Effective Customer Experience Strategy

Global Chief Experience Officer at Ipsos, Helen Wilson discusses with the Communicate the foundational elements of a CX strategy that can help brands build a relationship…

NEWS

“Stop Selling, Start Listening.” Enhancing CX in a Digitally Transforming Age

VMLY&R’s Chief Experience Officer, Karen Boswell walks Communicate through the ever-evolving expectations of consumers in a digital age. Find out what it is that brands need…

NEWS

Intelligence Report: 62% Companies are Renewing their Long-Term CX Strategy

Brands in the Middle East are ready to bolster digital CX capabilities, 74% of them are set to invest above USD 200K finds the latest intelligence report which…

NEWS

WebEngage Report: 12-10PM is Highest-Conversion-Rate Time Slot Across the MENA Region

Retention SaaS leader WebEngage’s Trends & Insights Report 2022, named Cross Channel User Engagement – A Winner’s Playbook, sheds light on some of the best-kept secrets…

NEWS

TBWARaad Launches Creative-Led Innovation Consultancy Next

Next will merge insight and creativity with innovation and emerging technology to create new customer experiences and unlock opportunities for brands and businesses.

NEWS

Demystifying Deep Linking to Unlock the Path to Seamless Customer Journeys

By Samer Saad, Regional Manager for the Middle East at AppsFlyer

NEWS
Trends
Advertising Agency Brand Campaign Marketing Adtech Martech Ai B2B B2C Appointments Client Win Gcc Cmo Data