Snap Inc., PwC, and RLC Whitepaper Unveils the Role of Immersive Tech in Transforming the Retail Industry in KSA

Snap Inc. has reemphasized the integral role of augmented reality (AR) within the shopping and retail industry at this year’s 9th Retail Leaders Circle MENA. Kickstarting conversations around the importance of immersive shopping to the modern-day Saudi consumer, Snap Inc. in partnership with PwC Middle East and Retail Leaders Circle (RLC), announced the launch of their latest whitepaper titled, "The shift towards immersive shopping: New opportunities for retailers in KSA."

The study focuses on the evolution of the Saudi digital shopper and the growing desire for brands to integrate immersive technologies that elevate the shopping experience. To build and maintain a competitive advantage in the new era, retailers need to look at digital not as an add-on to their traditional business model, but as the backbone to new, hyper-responsive ways of working to attract and win the loyalty of customers that, today, have more choice than ever before.

This is largely defined by evolving preferences as shopper behavior becomes more complex, further adding nuances to the digital footprint within KSA. Today, Saudi shoppers are demanding more convenience in digital and physical shopping, without the demand of spending too much of their free time. There is an increasing need for new modes of personalization and privacy, especially with Saudi shoppers who prefer having a transparent data security policy. Another aspect found to play an instrumental role in shaping the future of commerce is the more linear shopping journey, increasingly driven by sophistication. Artificial intelligence (AI) enables hyper-personalization, which includes leveraging real-time behavioral data and advanced analytics to offer the right promotions and tailored messages in real time.

Abdulla Alhammadi, Regional Business Lead for KSA Market at Snap Inc. said, “Over the years, we have seen AR evolve from being just a mode of entertainment and self-expression to delivering true value for both consumers and businesses. AR is already transforming the industry and is slated to metamorphosize every shopper’s journey in the near future. Today, as we ponder the future of retail, it's time to be agile and adapt wholeheartedly to the latest in commerce. We at Snap Inc. believe in unlocking previously unimaginable creative possibilities, helping to make the consumer journey even more personal, accessible, and convenient. Together with our partners, we have seen great results among our communities and we look forward to widening the circle for AR as a tool that leads brand engagement, with a larger scope for personalization within a safe space for consumers.”

Roy Hintze, Partner, Deals Strategy & Operations at PwC Middle East said, “Our latest paper shows that consumers’ shopping journeys are becoming more drawn out as they look for promotions and reduced prices. However, they are willing, to a great extent, to pay more for local products to support their local economies and to get convenient and more bespoke services.”

Norma Taki, PwC Middle East’s Consumer Markets Leader, added, “While retailers are dealing with higher costs and supply chain issues, their challenge is to retain the loyalty of digitally savvy shoppers who are seeking the convenience of buying online with the confidence of buying in-store. They need to meet the evolving needs of this new generation of hybrid consumers who easily switch channels and blur the lines between online and offline into phygital.”

Panos Linardos, Chairman of the Retail Leaders Circle, said, “At the Retail Leaders Circle, we examine regionally-significant emerging trends to drive positive industry change. We see retailers exploring new ways to bridge the physical and digital divide to meet changing customer preferences. We hope this whitepaper will inspire more businesses to design customer journeys around digital integration, including AR, as part of the retail planning process.”

According to the whitepaper, there is a major gap between how AR is perceived by consumers and how it is perceived by brands. Based on the Snap Inc. and IPSOS Augmentality Shift report, while 94% of brands consider AR to be primarily for fun, only 53% of consumers in KSA see it this way. Seven out of ten consumers now identify shopping as their main reason for using AR, while 84% of consumers are interested in using AR to interact with a product before buying.

Emphasizing a world where online shopping is focused more on the people, not the product, Snap Inc.’s findings administer a future of retail driven by self-expression that is open to different sizes and cultures. Secure AR shopping has also been found to be a fun, inclusive, and convenient way to discover, try, and buy fashion and beauty. AR can showcase products, push creative boundaries, drive real sales, and help reduce returns. AR try-on technology is the next evolution to transform the industry, giving anyone the opportunity to access fashion, no matter who they are or where they are. 250 million people already engage with AR on Snapchat every day and Snapchatters now play with AR more than six billion times a day on average.

Read the whitepaper here.