March 25, 2024
Hussein Dajani Recognized as Top 50 Customer Experience Influencer in 2024
Hussein Dajani, Ex-Partner, and Chief Marketing Officer at Deloitte Digital Middle East, has been named one of the Top 50 Customer Experience Influencers of…
Customer Experience
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November 17, 2023
AI Has the Potential to Redefine the Customer Experience, but Challenges Remain
A panel of international experts discussed the opportunities and challenges that AI can bring to a range of business sectors.
Read moreFebruary 8, 2022
Paid Social Soars by 22% in Q4 in the Middle East According to New Emplifi Report
Emplifi, the unified customer experience platform, has released the results of its comprehensive analysis of Q4 2021 social media data, offering key insights into…
Read moreNovember 17, 2021
Investment in Digital CX Forecast to Increase in 2022
Report launched at the Customer Experience Live Show shows that data analytics, CRM, and AI are the top priorities for companies’ 2022 CX strategy.
Read moreSeptember 14, 2021
Infiniti Middle East Appoints Publicis Groupe as New Customer Experience Partner
Infiniti Middle East is expanding its global marketing partnership with Publicis Groupe to incorporate CX.
Read moreJune 30, 2021
Return on Experience — The New Success Metric for Middle East Marketers
By: Samer Saad, regional manager, Middle East, AppsFlyer
Read moreJune 17, 2021
Volkswagen And Lego: The Collab We Never Knew We Needed
Communicate spoke with Anja Petrovski and Urszula Bieganska to learn more about the new collaboration between the two brands.
Read moreJune 8, 2021
The Future of Marketing: Brand Building Through Automation
By Sharmila Mulligan, Chief Strategy and Marketing Officer, Alteryx Inc
Read moreJune 7, 2021
Majid Al Futtaim Retail’s Nalla Karunanithy: “Carrefour Is Focused On Customer Experience”
Communicate spoke with Majid Al Futtaim Retail’s Nalla Karunanithy, to learn more about their new ad-tech solution for e-grocery retail shopping.
Read moreMarch 14, 2021
The Growing Need To Deliver A Great Experience
Socialbaker’s new report highlights how a great customer experience strategy impacts the bottom line.
Read moreMarch 4, 2021
The Rise of Customer-Centric Brands
Talkwalker shares insights on how brands are now putting their full focus on customer centric strategies.
Read moreFebruary 23, 2021
The Value of Chatbots In Delivering a Great Customer Experience
The new report by Socialbakers highlights the value of chatbots in improving CX and driving ROI across touchpoints.
Read moreJanuary 27, 2021
The Secrets To Great Customer Care On Twitter In a 24/7 World
Twitter and Sprinklr teamed up to share some insights on how to best serve customers on the platform.
Read moreJuly 10, 2017
Sales teams are at the core of your customer experience
By Christophe Cais, CEO of Albatross CX There is something funny I experience quite often when I visit stores: I enter, browse around, and…
