By Injeel Moti, Managing Director at Catch Communications & Catch Academy
There’s no denying that the boutique agency is on the rise. Several have popped up over the past three years in the region, which shows that there is indeed a gap and a need for this type of business model in the local market.
Whilst the boutique agency vs large network debate is nothing new by any measure, one thing is certain: the current climate, including market requirements and client demands, favors the smaller agency model, and for multiple reasons.
Simply put, a boutique agency is an organization that operates with a small group of professionals and focuses on dedicated work for a limited client list. Its size [and related specifics] – usually no worldwide locations, huge teams, or big portfolios – could be seen as its most significant limitation; yet, these limitations have changed recently. Boutique agencies, while smaller, offer the same skillset as larger firms but have distinct advantages, being able to work more closely with a client to achieve [results].
Speed and efficiency are more critical than ever, the move to digital media executions driving the communication industry’s transformation. Campaigns, from planning all the way to execution, must be run very fast. {In this context,] boutique agencies come in very handy; their approval processes take much less time, there’s no chain of hierarchal approval, and a quick call or a couple of emails do the trick.
Many boutique agencies also work effectively by forming affiliate partnerships with other agencies globally, keeping their operational costs low while still offering expertise, counsel, and on-ground support to their clients.
We have been approached by a fair number of brands over the past year or so – bigger brands, global brands, those with large employee count – looking to make the shift and work with boutique agencies, largely because they want the in-person counsel, personal touch, and availability.
Shakil Chaudhry, General Manager at the Al Ghurair Retail Group, told us: “Our preference has always been associating with boutique agencies, given that they operate as an extension of our marketing team, lending support across a range of activities and being always available to pitch in and consult on planned campaigns across the marketing spectrum.”
Relationships and interpersonal connections also play an important role in the success of a client and are another area where boutique agencies take the cake. Due to size, proximity, and closeness, both parties have the opportunity to develop a connection, which results in better output for the overall project.
We have observed how, when businesses look for potential agencies to partner with, it means they have a campaign in mind that they want to get out to market as quickly as possible. They want a nimble company that can respond promptly to their needs while maintaining a creative and flexible approach.
Given the current economic climate, budgets form a large part of clients’ decision-making process; with lower operational costs, boutique agencies are able to offer competitive quotes that give clients flexibility and ease in planning.
It is also vital to understand that smaller agencies, and especially those starting out and looking to establish themselves, are more likely to try new things, offer more, and be more creative in their approach.
With the remote work model gaining pace, competition is only growing as more communications professionals take the consultant approach. Retaining and growing a client base is key. Every recommendation, every lead matter and must be meticulously looked into as a growth prospect.
Ultimately everyone wants to feel valued, looked after, and cared for – saying, in other words, “You're not just an invoice. You are a valued partner and an extension of our family.”
Those that are able to translate that effectively in their approach will experience significant growth and success.
